Order Cancellation
Bookmark acknowledge that there are times when plans change, and you may need to cancel your order. We are here to help you through this process and make it run as smoothly as possible. Please take a moment to review our policy on order cancellation.
Cancellation Eligibility:
- If the order meets the following conditions, you can cancel it.
- The order has not been dispatched yet.
- The cancellation request must be made within 24 hours of placing the order.
How to Request a Cancellation:
To request an order cancellation, please contact our customer support team at the contact numbers and emails.
Refund Process:
- Bookmark will process your refund within 10-15 business days if your cancellation request meets the eligibility criteria and the order has not been shipped.
- Refunds will be given to the payment method that was used for the order in the first place. Your refund may take several business days to appear on your account statement, depending on your payment provider.
Cancellations After Shipping:
If your order has already been shipped when you request a cancellation, it is best to refuse delivery when it arrives. Our team will issue a refund, minus any applicable return shipping fees, once the returned package has been received and processed.
Changes to Cancellation Policy:
Bookmark order cancellation policy can be modified at any time without prior notice. This page will show any changes that occur.
Contact Us:
If you have any questions or require assistance with canceling an order, please contact our customer support team. We are here to help you with any concerns you may have.
